Level-1 Orchestrate
Human CX & SDR Agents
Use Cases: - TLE.market Call Centers - Outbound Cold Calling - TLE.market SDRs/ BDRs - TLE Cust. Experience - TLE.market BPO TLE.market clients solidify human BDR, SDR and CX teams, located in TLE offices, who perform the client-facing processes, and also hold knowledge that A.I. will need. These groups becomes Subject Matter Experts (SMEs) since they live the day-to-day detailed processes & knowledge AND do not fall victim to the problems associated with turnover. They will also become 2nd Line resources when AI is not enough.​
Level-2 Optimize
Ongoing Documentation
Examples: - TLE-created SOPs - TLE Step-by-Step flows - eLearning videos - Training Materials - TLE-created LMS systems Ensure Center of Excellence (CoE) groups Capture, Document & Codify knowledge; upfront and ongoing.  This product & process intelligence is used to educate human teams when clients want to talk with a human if AI can't help them. It also supports proper AI training.
Level-3 Orientate
Train AI Pre & Post release
Roll Out: - Labeling & Fine-Tuning - Testing & Evaluation - User Feedback - Reinforcement Human SMEs train and refine A.I. models to act as front-line / first-touch resources. Human agents become senior level resources, and this becomes a cyclic model where human agents develop their knowledge-base by refining material from real-world operations and, in turn, they refine A.I. models on-going.
Level-4 Organize
Allocate Roles
Sectors: - Humans in 2nd tier - Humans training A.I. - A.I. in Front Line - A.I. allowing scale As humans refine and improve A.I. responses, LLMs can act as front-line resources to engage with projects and customers. Humans can take on responsibilities for more complex and intricate engagement, where more personalized and tailored communication may be necessary. In addition, this is where dealing with a human voice also becomes important.
Industries we serve
Technology
Business Services
Non Profits
Manufacturing
Distribution
Testimonial​
“I strongly recommend TLE. As a former client, they always delivered great results."
Michael Saltman, President
TLE in Action
Who IS TLE?
Established in 2000, TLE.market has earned a reputation as a reliable partner for outsourced business solutions, specializing in Sales, Marketing, and Customer Support. Our knowledge-driven call center solutions have empowered international leaders in the Technology, Manufacturing, and Business Services sectors to achieve consistent growth year after year. With our dedicated teams strategically located across North America and Europe, we offer a flexible and scalable service tailored to meet the distinct requirements of each client.