Optimize
Human CX & SDR Agents
Use Cases:Â - TLE.market Call Centers - Outbound Cold Calling - TLE.market SDRs/ BDRs - TLE Cust. Experience - TLE.market BPO TLE.market customers have centralized human BDR, SDR and CXÂ teams who are performing client-facing processes. We continuously refine processes that can be used in creating A.I. agents. Human agents become becomes Subject Matter Experts (SMEs) since they live the day-to-day processes + knowledge. As processes evolve, we can evolve the AI agents as this IP does do not fall victim to issues like turnover.
Organize
Codify Process
Examples:Â - TLE-created SOPs - TLE Step-by-Step flows - SOPs & flows codified in AI - eLearning videos - Training Materials - TLE-created LMS systems Processes and knowledge are Documented & Codified (upfront and ongoing). Â This intelligence is used to educate human teams agents and supports proper AI Agent development to further streamline operations.
Orientate
Educate Team
Examples:Â - Tailored to business issues - What problems does it solve - SOPs & flows codified in AI - eLearning videos - Training Materials - TLE-created LMS systems Processes and knowledge are Documented & Codified (upfront and ongoing). Â This intelligence is used to educate human teams agents and supports proper AI Agent development to further streamline operations.
Operationalize
Automate with AI
Roll Out: - Process automation - Tier-1 client engagement - Back office automation - Complex interactions Human SMEs set-up and refine A.I. models to act as front-line / first-touch resources. Human agents become senior level resources, and this becomes a cyclic model where human agents develop their knowledge-base by refining material from real-world operations and, in turn, they refine A.I. models on-going.
Orchestrate
Allocate roles
Sectors: - Humans in 2nd tier - Humans training A.I. - A.I. in Front Line - A.I. allowing scale As humans refine and improve A.I. responses, LLMs can act as front-line resources to engage with projects and customers. Humans can take on responsibilities for more complex and intricate engagement, where more personalized and tailored communication may be necessary. In addition, this is where dealing with a human voice also becomes important.
Industries we serve
Technology
Business Services
Non Profits
Manufacturing
Distribution
Repeat Client
“While serving as CEO of a 500-employee global company, I hired TLE to start an outsourced inside sales team. They produced $2MM in annual revenue for us and reduced customer acquisition costs by 15%. This success enabled a nine-figure exit to a strategic acquirer, explains why they were kept in place post-acquisition, and why I have gone on to use them in my subsequent companies!"
Shaheen Javadizdeh, CEO
Who IS TLE?
Established in 2000, TLE.market has earned a reputation as a reliable partner for outsourced business solutions, specializing in Sales, Marketing, and Customer Support. Our knowledge-driven call center solutions have empowered international leaders in the Technology, Manufacturing, and Business Services sectors to achieve consistent growth year after year. With our dedicated teams strategically located across North America and Europe, we offer a flexible and scalable service tailored to meet the distinct requirements of each client.